Overview
Welcome to Krykiya. We believe privacy is a fundamental right. This Privacy Policy ("Policy") explains in detail how your personal information is handled when you use any of Krykiya's platform services.
This policy applies to the Krykiya website (krykiya.win), mobile app, and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. Please read it carefully in full.
Krykiya follows international data protection regulations and maintains the highest security standards to safeguard your information. If you have any questions, feel free to reach out to our support team at any time.
What data we collect
Various types of information are collected when you register an account and use Krykiya's services. This data is used to enhance your experience and ensure platform security. A full breakdown of what we collect is provided below.
| Data Types |
Example |
Purpose of Collection |
| Identity-Related |
Full name, date of birth, national ID number |
KYC verification and age confirmation |
| Contact Information |
Email, phone number |
Account management and notifications |
| Financial information |
BKash/Nagad number, transaction history |
Payment Processing |
| Technical Information |
IP address, browser, and device information |
Security & Fraud Prevention |
| Usage-Related |
Game history, session duration, preferences |
Experience improvement and analytics |
| Cookies and tracking |
Session Cookies, Performance Cookies |
Site Functionality & Analytics |
- Information you provide directly at the time of registration is collected as the primary source.
- Technical information is collected automatically while you use the platform.
- Transaction data may be received from third-party payment systems.
- Scanned copies of government-issued documents may be collected for KYC verification.
How Your Information Is Used
Krykiya uses your data only for specific, legitimate, and transparent purposes. No information is ever used beyond what is necessary without your consent. The key purposes for which we use your data are outlined below.
- Account Management: Your information is used for registration, login, and overall account management.
- Payment Processing: Your financial information is used to securely process deposit and withdrawal transactions.
- KYC Verification: Identity document details are processed to verify age and identity.
- Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
- Customer Support: Your contact information is used to handle inquiries and resolve complaints.
- Personalized Experience: Usage data is analyzed to show game recommendations and offers tailored to your preferences.
- Legal Obligations: Your information may be used to comply with regulatory guidelines and legal requirements.
- Promotions & Bonuses: With your consent, promotional emails or SMS messages may be sent to keep you informed about relevant offers.
Please Note: Krykiya never uses your data for sale. You can opt out of receiving promotional messages at any time.
Data Sharing Policy
Krykiya never sells your personal data to third parties. However, limited information may be shared with service providers in certain specific circumstances. Data sharing occurs only in the cases outlined below.
- Payment Processors: Necessary information is shared to process transactions with bKash, Nagad, Rocket, and other payment systems.
- KYC Partner: Only the necessary documents are shared with identity verification agencies.
- Technology Providers: Limited data may be shared with cloud and technology service providers used to operate the platform.
- Legal Authorities: Data may be disclosed to comply with legal obligations under a court order or government directive.
- Fraud Prevention Authority: Information may be shared with relevant regulatory authorities to prevent fraud and money laundering.
Krykiya maintains strict Data Processing Agreements (DPA) with all third-party providers to ensure compliance with international privacy standards.
Data Protection Measures
Krykiya protects your data using industry-leading technology. Our security infrastructure is continuously updated and improved to keep your information safe at all times.
- All sensitive data is stored using 256-bit AES encryption.
- All data transfers are encrypted using SSL/TLS protocols.
- Two-factor authentication (2FA) is available to keep your account secure.
- Regular security audits and penetration testing are conducted.
- Account protection is automatically activated if a suspicious login is detected.
- Data backups are stored on secure, encrypted servers.
- Staff access to data is governed by a minimum-necessity policy.
Cookie Policy
Krykiya's website and app use various types of cookies. Cookies are small text files stored on your device that help the website remember your preferences.
- Essential cookies: These are essential for maintaining login sessions and enabling core website functionality.
- Performance Cookies: Anonymous statistics are collected to help us understand how the site is being used.
- Functionality Cookies: Remembers your language, theme, and other preferences.
- Marketing Cookies: Used to show you relevant ads — you can turn these off at any time.
You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause certain website features to stop working.
Your Data Rights
Every registered user on Krykiya has important rights regarding their personal data. These rights are guaranteed under international data protection laws.
Right to Access
You can request to see what data we hold about you. We will provide that information within 30 days of your request.
Right to Rectification
You can request a correction if any of your information is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You can request a copy of your data in a machine-readable format or ask for it to be transferred to another service.
Right to object
You may object at any time to the use of your data for marketing purposes or to any specific type of processing.
Data Retention Period
Krykiya does not retain data beyond what is necessary. Retention periods for different types of data are listed below.
- Core account data is retained for the full duration that the account remains active.
- Transaction data is retained for a minimum of 5 years in accordance with legal obligations.
- KYC documents may be retained for up to 5 years after account closure.
- Communication and support records are retained for 3 years.
- Technical logs and cookie data are retained for a maximum of 13 months.
- Data is deleted following the legally required retention period after an account deletion request.
Protection of Minors' Data
Krykiya provides services exclusively to individuals aged 18 and above. We do not knowingly collect personal data from minors.
- Age verification is mandatory during the registration process.
- Any information found to belong to a minor will be deleted immediately.
- The account will be closed and all associated data will be permanently deleted.
- Parents or guardians can report suspected underage accounts to our support team.
If you become aware that a minor you know is using Krykiya, please contact us immediately. We will take prompt action.
Privacy Policy Updates
Krykiya may update this privacy policy from time to time. Changes may occur due to legal updates, the introduction of new services, or security improvements.
- You will be notified at your registered email address whenever significant changes are made.
- You will receive notifications about important changes when you log in to the platform.
- The "Last Updated" date at the top of this page will always reflect the most recent version.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.